The project involves using Service Design Tools (SDT) to improve an existing service experience (your choice of a business) by going through the following steps and using the listed tools (for more information.
Describe how the user interacts with the service, throughout its touchpoints.
Service Blueprint – Map out the entire process of service delivery, above and below the line of visibility
2. Visualize all the actors and components involved in a service delivery.
· Offering Map – Describe what benefits a service can bring to its users
Identify a set of guiding principles to inspire the design of a specific service experience.
· Value Proposition Canvas – Describe the value offered by the service in simple words
4. Detail the features that need to be developed in the form of user interactions.
· Service Roadmap (Implementation Plan) – Plan the service execution over time, from a minimum set of functionalities to delivering the full experience.
5. Prioritize ideas based on the most relevant success criteria for the project.
· Concept Walkthrough – Show a service idea to its potential users or providers through a step-by-step imaginary tour.
