What would be the core elements of a conflict resolution procedure that you would develop?
1.) Identify the cause of the problem (The Five Steps to Conflict Resolution, 2019).
2.) It is important to also look past the incident. It is often the point of view of the situation that leads to the conflict. As the tension builds, the two parties start attacking each other instead of addressing the real issue (The Five Steps to Conflict Resolution, 2019).
3.) Go to each party and request solutions. After getting the parties’ perspectives, the next step is to ask them to identify ways in which the situation could be changed (The Five Steps to Conflict Resolution, 2019).
4.) Identify solutions all parties are willing to support. You are listening for the most advantageous course of action. Point out the various advantages and disadvantages of each idea.
5.) The last step is an agreement. A mediator will be assigned and the mediator needs to get the parties to shake hands and accept an alternative. This step is necessary to reach a negotiated agreement (The Five Steps to Conflict Resolution, 2019). The other part of the process is to ask the individuals what actions they will take to prevent conflicts in the future (The Five Steps to Conflict Resolution, 2019).
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