Discuss the micro skills, interviewing process, verbal/nonverbal behaviors as identified in chapter 2.

Practice Skills for Working with Individuals

This chapter focuses on the techniques necessary for communicating with individuals especially effective interviewing techniques

• Identify the seven-step planned change process (GIM)

• Identify 7 skills needed for working with individuals and the GIM

• Discuss the micro skills, interviewing process, verbal/nonverbal behaviors as identified in chapter 2

• Define the following terms and give an example of each Warmth Empathy Genuineness Personality Self-determination Empowerment

• Identify the major goal of any interview with a client

• Identify the importance of Interviewing Verbal and non-verbal behaviors…give examples

• Identify the Steps for “starting the interview”…give an example of each

• Explain the importance of effective communication during the interviewing process

• Identify (13) skills and techniques that can help with the interviewing process…give an example of each

• Explain (5) challenges that may occur during the interviewing process

• Explain the (6) challenges that may occur during the interviewing process with an involuntary (hostile) client

• Explain the importance of cross-cultural awareness during the interviewing process

• Importance of terminating the interview (6 steps)

• Per chapter 2, explain the micro-practice skills in multiple roles: broker, enabler, mediator, negotiator, educator, evaluator, case manager/coordinator, advocate

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