Watch the Fred Lee TEDTalk.
Consider the idea that the “value of experience” is used as patient satisfaction in the healthcare delivery system, as the driving force of business growth and adaptation to change.
Do you agree or disagree with that premise? Why? Use supporting evidence to back your claim.
Given what you’ve learned thus far in class what options do healthcare leaders have to best leverage the patient experience/patient satisfaction continuum? Think critically and answer as such.
