Research Paper
For your research paper, you will consider a time you experienced a poor customer service and a good customer service experience. The paper will be written in APA format, 7th edition. The assignment will be 6-7 pages in length, four outside sources, and in-text citations. In summary, the assignment will include a cover page, 6-7 pages of research, in-text citations, and reference page.
The students will provide a time when they had a good customer service experience and a bad one
Then, the student will research
The student will identify the industry in which they are employed.
Customer service satisfaction rate within their industry .
The current customer service satisfaction rate , at your employer
Areas where the organization is doing well,
Areas where the organization needs to improve, and
Your recommendation on what the organizations needs to do to improve their customer service, and finally,
After conducting the research, go back to the first bullet and where you identified a bad customer service experience. What could have been done that would have made your customer service experience better?
In this research, include the knowledge you have gain from their course and include outside research.
The assignment will be written in APA format, five to seven pages, and four to six references.
In summary, the assignment will include a cover page, five to seven pages, and reference page.
In writing the assignment, please use the subtopics mentioned above to segment the assignment. For example,
Good Customer Service Experience
Explain what occurred
Bad Customer Service Experience
Explain what occurred
The industry where the student is employed
Identify the industry
Customer service satisfaction rate within this industry
Identify the customer service satisfaction rate within the industry
Current customer service satisfaction rate at your employer
Current customer service satisfaction rate . at your employer
Areas where the organization is doing well,
Identify areas where your organization is doing well
Areas where the organization needs to improve
Identify areas where the organization needs to improve
Recommendation on improvement
What do you recommend on what the organizations needs to do to improve their customer service
Improvements on your bad customer service experience
After conducting the research, go back to the first bullet and where you identified a bad customer service experience. What could have been done that would have made your customer service experience better?
