What does the Human Relations Movement suggest went wrong at Sears?

QUESTIONS

Problem Solving Perspective

1. What is the underlying problem in this case from Edward Lampert’s perspective?

2. What are the key causes of Sears’ decline?

Part 2- Application of Chapter Contents

3. What does the Human Relations Movement suggest went wrong at Sears?

4. Use the four parts of a system to diagnose the company’s decline. Provide support for your conclusions.

5. To what extent did Sears use a total quality management (TQM) perspective in running its business? Explain.

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