QUESTIONS
Problem Solving Perspective
1. What is the underlying problem in this case from Edward Lampert’s perspective?
2. What are the key causes of Sears’ decline?
Part 2- Application of Chapter Contents
3. What does the Human Relations Movement suggest went wrong at Sears?
4. Use the four parts of a system to diagnose the company’s decline. Provide support for your conclusions.
5. To what extent did Sears use a total quality management (TQM) perspective in running its business? Explain.
