You must send a letter to the customer, explaining that you cannot replace or repair the speakers for free. However, in order to address his complaint in some way, you want to offer a 30% discount on repairs at one of your stores.
Write this letter, explaining why you cannot honor the warranty and your alternative solution to Brian Maxwell. His address is 691 Concord Street, Dallas, TX 75243.
As you compose your letter, make sure to review information from Ch. 15. Review the checklist for Conveying Bad News on pg. 351 as well as the sample Bad Newsletter on pg. 353. Use the correct letter format as outlined in the chapter. You will be graded on your format as well as the use of an appropriate tone and correct grammar.
