Chapter 9: Hotel and Lodging Operations
What are the three primary types of hotels?
What is the difference between a franchised hotel and a managed hotel?
What are some of the challenges associated with operating a hotel?
Chapter 10: Restaurant Operations
What are the different types of restaurants?
What is the difference between a chain restaurant and an independent restaurant?
What are some of the challenges associated with operating a restaurant?
Chapter 11: Beverages
What are the different types of alcoholic beverages?
What are some of the challenges associated with managing a bar?
How can a beverage program be used to increase revenue in a restaurant or hotel?
Chapter 12: Tourism
What are the different types of tourism?
What are some of the challenges associated with promoting tourism in a destination?
What is sustainable tourism and why is it important?
Chapter 13: Gaming Entertainment
What are the different types of gaming establishments?
What is the difference between a casino and a racino?
What are some of the challenges associated with operating a gaming establishment?
Chapter 14: Theme Parks and Attractions
What are the different types of theme parks and attractions?
What are some of the challenges associated with operating a theme park or attraction?
How can technology be used to enhance the guest experience in a theme park or attraction?
Chapter 15: Conventions and Meetings
What is the difference between a convention and a meeting?
What are some of the challenges associated with planning and managing a convention or meeting?
How can technology be used to enhance the experience of attendees at a convention or meeting?
Chapter 16: Special Events
What are the different types of special events?
What are some of the challenges associated with planning and managing a special event?
How can social media be used to promote and enhance the guest experience at a special event?
Chapter 17: Leadership and Management
What is the difference between a leader and a manager?
What are some of the key skills and traits of effective leaders and managers in the hospitality industry?
How can a manager create a positive workplace culture?
Chapter 18: Human Resources Management
What are some of the unique challenges associated with managing human resources in the hospitality industry?
What are some of the key legal considerations that must be taken into account when managing human resources in the hospitality industry?
How can a manager create a diverse and inclusive workplace in the hospitality industry?
