Explain in detail some of the customer service communication problems that may arise and how to avoid them. Then, explain the “Power Distance Dimension”as it applies to a customer service environment. Give a specific example.
Read “Working with Customer Diversity” . According to this article, there are a number of tactics you can employ to ensure optimal communication with regard to linguistic, cultural, and demographic factors. Assignment: Based on this assignment’s readings, in our own words, explain in detail some of the customer service communication problems that may arise and […]