Develop and implement an innovative plan to modernise the customer service department with the view to support Luca with his plan.
You have been appointed Customer Service Manager in a food manufacturing company (ITA Sweet Pty Ltd). The company produces traditional Italian sweets and it has been owned by the same family for 40 years. ITA sweets sells to retailers all around Australia and to the public from their plant in Templestowe, Victoria. The customer service […]