Identify and explain 4 approaches that a service provider can take to monitor and reduce customer dissatisfaction.

Answer the 5 following questions in paragraph form- Question 1: Identify and explain 5 reasons why you think it is important for a small business to have a website. Question 2: Identify and explain 4 key challenges facing a small business who wants to sell their products online through their website Question 3: Identify and […]

Prepare a visual presentation with speaker notes, in order to solve this challenge and to be able to control returns to meet the company’s goals.Address the following:Return management process, Integrated forward and reverse flows, The challenge of managing returns.

SCENARIO You opened a successful e-commerce business that grosses $1 million in sales, but you now realize that your returns are larger than you anticipated. These include warranty returns, product dissatisfaction returns, customer dissatisfaction returns, etc. The amount of returns is costing you 20% ($200,000) instead of the 5% projected ($50,000). Prepare a visual presentation […]

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