Who do you talk to and encounter? How do you change your approach with each audience? Do you speak differently to friends than you do to your children? If you have to call an insurance company, do you speak differently to the agent on the phone than to your grandmother?
In Lesson 1, we discussed audience awareness. As you move forward in our course, think about audience. Think about audience in all things that you do. If your coffee is not right at Starbucks, then think about the barista as your audience before you air your grievances. If you need to bring something up to […]