What are the reasons that none of the full-service airlines positioned itself and delivers as a high service quality provider?
READ & REVIEW attached PDF or see link, http://docplayer.net/2716897-Singapore-airlines-managing-human-resources-for-cost-effective-service-excellence.html ADDRESS/ANSWER -Why do you think U.S. full-service airlines are largely undifferentiated, low-quality providers? -What are the reasons that none of the full-service airlines positioned itself and delivers as a high service quality provider? -How might people feel if they are working in a culture that focuses […]