Select a product or service that has disappointed you. Using the positive message approach, write a claim letter requesting a refund, replacement, explanation, or whatever seems reasonable.
Case Study 6.17 Direct Claim: Righting a Wrong (Obj.3) Adapted from Page 186, refer to this assignment sheet as the final word for assignment requirements Have you ever bought a product that did not work as promised? Have you been disappointed in service at a bank, restaurant, department store, or discount house or from an […]