Describe how the concept of bottlenecks would apply to services as well as products. Give some examples from your experience.

Quality and productivity management 1- Exactly what decreases in unit cost occur with larger facilities as a result of economies of scale? Might any costs increase with the size of a facility? 2- How ethical is it for airlines, hotels, and other service providers to overlook their limited-capacity facilities intentionally, knowing that at some point […]

Why do Americans invest more in marketing new products while the Japanese invest more in Engineering? What advantages accrue from each investment?Explain

Quality and productivity management Why is it so hard to increase productivity in the service sector? Is it wise for a firm to stick to what it knows best, or should it expand its market by moving into adjoining products or services? How can it avoid losing its focus? What core capabilities do you think […]

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