Identify potential failure points and develop a plan to prevent or minimize them, as well as a plan to respond to service errors.

THE CHALLENGES OF MANAGING SERVICES 1. What managerial challenges do services present that manufacturing does not? 2. Why does service management present more challenges than manufacturing? 3. Identify and determine the sequence of customer and service actions and interactions. A flowchart can be a useful tool for this. 4. Develop time estimates for each phase […]

How can nurses contribute to decreasing variation in their professional practice? Give some examples of how you have seen this accomplished in your healthcare experiences.

Burroughs, J. How To Understand U.S. Healthcare? Follow The Money. https://www.youtube.com/watch?v=mTXVcwVVjoQ Clinical variation in healthcare contributes to the third leading cause of death in the United States. For this , view the video and address these questions: How can nurses contribute to decreasing variation in their professional practice? Give some examples of how you have […]

Why don’t we use or rely on heuristics, even when we’ve been trained to do so? Provide any TWO reasons, biases, or concerns that humans have in relation to heuristic use. Provide an example from your own life where you blatantly ignore “pearls of wisdom”.

Answer the following questions and prompts in a 3-4 page narrative that demonstrates a personal understanding of the material. Provide detailed examples from your own experiences that illustrate the concepts; if possible, discuss how this information might be relevant to your future career; whenever possible, define concepts with your own words. Answer EACH of the […]

Compare the cost effectiveness and size of the companies between the three categories of importance they place on the use of analytics in managing risks.

1-Answer the following questions using the measures of central tendency and variability: a.Summarize the cost effectiveness (COST) and total assets (SIZE) of all the firms. b.Interpret the existence or lack of a symmetry in the distributions of COST and SIZE of all the companies. c.Compare the cost effectiveness and size of the companies between the […]

How are the best practices and lessons learned shared throughout the organization to drive organizational learning and innovation?

After reviewing Section 6.1 Work Processes , please discuss the following: • Competitive strategy and its relationship towards improving work processes/workflow to achieve better performance, reduce variability, improve products and services • How to keep processes current with business needs and in a linear direction. • How are the best practices and lessons learned shared […]

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