Recall an instance in which someone gave you feedback that didn’t meet the guidelines, and what could the person have done to improve the feedback?

Answer the following questions after reading the assigned chapter. Answers should be supported by references from the assigned reading, include supporting examples, and should be in short-
answer/paragraph form. Your answers should be detailed enough that anyone could evaluate your work.

Of the bad listening practices, which do you use the most, and why? What can you do to help prevent or lessen this barrier?

Discuss and analyze the listening environment of a place you have worked or an organization you were involved with. Overall, was it positive or negative? What were the norms and expectations for effective listening that contributed to the listening environment? Who helped set the tone for the listening environment?

Recall an instance in which someone gave you feedback that didn’t meet the guidelines, and what could the person have done to improve the feedback?

Pick an important relationship and describe its relationship culture. When the relationship started, what relationship schemata guided your expectations? Describe a relationship story that you tell with this person or about this person. What personal idioms do you use? What routines and rituals do you observe? What norms and rules do you follow?

Of the conflict triggers discussed (demands, cumulative annoyance, rejection, one-upping, and mind-reading) which one do you find most often triggers a negative reaction from you? What strategies can you use to better manage the trigger and more effectively manage conflict?

Think of someone in your life whom you believe has a high degree of emotional intelligence. What have they done that brought you to this conclusion?

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