Define listening.
Explain the listening types (informational, critical, and empathic) and stages of listening.
Discuss the key differences between hearing and listening. Be sure to provide an example of how hearing and listening impact interpersonal communication.
Discuss at least two barriers to listening. Be sure to include how these barriers impact interpersonal communication.
Identify three verbal cues and three nonverbal cues that demonstrate to others that you are listening.
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