Based on what you have covered in the course so far setting out whether or not you think Animal Insurance Insurers (AII) is entitled to only pay out to Mrs A £747 against her claim of £897 and whether or not you think their handling of this matter has been fair appropriate and reasonable or not, with explanations for your reasoning.

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Find the assignment brief attached.

As an investigator your task is to consider the facts and correspondence as set out above and the attached policy and to prepare an attached initial report of no more than 1500 words for the Ombudsman, based on what you have covered in the course so far setting out whether or not you think Animal Insurance Insurers (AII) is entitled to only pay out to Mrs A £747 against her claim of £897 and whether or not you think their handling of this matter has been fair appropriate and reasonable or not, with explanations for your reasoning.

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