Today’s business environment is more competitive than ever, and the role of operations management has become the focal point of efforts to increase competitiveness by improving value added and efficiency. In so doing some operations managers have concentrated on quality as the only competitive priority to achieve business efficiency.
Quality means the consistent conformance to customer expectations in other words ‘doing things right’ in order to meet customer demand providing high-quality goods and services which are fit for their purpose. Quality also reduces cost and increases dependability inside of the operation management (Slack, 2013). Therefore, operations managers can achieve efficiency by ignoring other performance objectives like dependability, cost, flexibility, and speed.
Drawing on research, evaluate whether quality is the only performance objectives in an organisation of your choice.
A good discussion should evidence excellent academic and practical application, a solid evaluation and reasonable analysis, showing evidence of:
•Explaining the role of operation management in your chosen organisation’s efficiency and performance management.
•Identifying impact of the operations management on decision making of stakeholders in your chosen organisation.
•How operations strategy of your chosen organisation helping to develop the continuous improvement approach for sustainable outcome.
In facilitating collaborative activities and feedback, your engagement will be assessed based upon participation, and quality of your work in the discussion forum, academic writing skills and original thoughts.